How To Order Jimmy Johns Like A Pro
It's lunchtime. Your hungry, and as you're driving down the road you spot a Jimmy Johns, and decide to pull in for a sandwich. Here's how to be the best freakin' customer ever:
First off, we're not Subway. We don't have soup, we don't have salad, and we can't toast your sub. We have sandwiches, drinks, chips, cookies, and pickles. That's it.
Second, we're not Subway. You tell us what sub you want and what fixins you want, and pay for it first. We don't hold your hand through the sandwich making process, and this is why we can get your sub to you in 15-30 seconds after you place your order.
Third, we're not freakin' Subway. We have three different "bread" choices: 8" French, 7-Grain Wheat, and Lettuce Wrap. We have six different kinds of meat: Vito (salami & capicola), Kick Ass Roast Beef (it actually says "Kick Ass" on the box), Turkey, Ham, Bacon and Tuna. We have only one kind of cheese: provolone. For veggies we have tomato, cucumber, onion, alfalfa sprouts, and cherry peppers. For condiments we have mayo, dijon mustard, vinagrette, and avacado spread.
Having said all that, if you come in and ask for a Chicken Bacon and Ranch sub, I will laugh at you.
PRO TIP: If you purchase day old bread, it's gonna be hard. Hence the name, "Day Old". It's only $0.50. Don't come in and complain about it being too hard, as we won't care, and all the other customers will be laughing at you. If you want fresh bread, pony up and pay for fresh bread.
Fourth, if you order a slim sandwich, it comes with meat and possibly cheese. That's it. The only free things we can give you to go with it are mayo and mustard packets.
SUPER SECRET SANDWICH ALERT!!! Jimmy John's says they have 18 sandwiches. There are 19 on the cash registers. If you're feeling adventurous, order a Slim BLT. Chances are noone will know what the hell you're talking about, unless they're a store manager, as this sandwich isn't taught to regular employees. It's 8" of bread with six slices of bacon stuffed inside. And yes, I have seen someone order this. Once.
After you've ordered your sandwich, approximately 30 seconds later you should have your sandwich. So you go and sit down, open up your sub and discover that something is wrong. Don't freak out, just come up to us, politely and calmly tell us the problem, and we will add/subtract/make your sandwich over again right quick.
Finally, if you choose to eat your sandwich in shop, don't complain to us about the volume of the music. We cant change it (well we can, but corporate sets the volume, and we can get in trouble if we change it). If you call the girl working the counter a "little brat" after she explains this to you, you are a horrible, haggard old bitch.
Lets try a different scenario. It's 9 at night, you've been playing Final Fantasy all day long, and you just don't feel like making yourself something to eat, so you decide to order yourself some food. Here's how to keep your driver happy for excellent service (assuming you get the same driver) in the future, because drivers do remember people.
First off, when you call the store, just tell us why you're calling (order for deliver, order for pickup, need to place a catering order, need to talk to somebody, etc.) If your order is for pickup, you must be ordering a minimum of five sandwiches. If you're calling for a delivery, don't start saying what exactly you want to order right away, because the person you're talking to will need some information first:
Name: just a first name is fine.
Address: We need a street and a number. If an apartment building, we need an apartment number, and a buzz code if it's different than the apartment number (I'm looking at you Ashley Ln.). If it's a business, a business name is helpful, though not necessary. If it's a large business or an office building, tell us where in the building to go.
Phone number: include the area code please. It doesn't matter what number you give us, as long as you can be reached there.
Cross-street: you may be asked for a cross-street, so the driver can narrow down a good route to get to you. Be as accurate as possible. For example, if you live on 2nd Ave. and 6th St., don't say you're cross street is Southview (Kelli, I'm looking in your direction). At this point you may be told that you are out of our delivery area. No we can't go out of the area, even for a big tip. If you want to walk into the area and meet us, we can do that. Also, you may be in a dead zone where no Jimmy Johns deliver to you. Sorry (if we know of one that does, we'll try to let you know).
For those that live on Motor Ave, SSP: screw you all, you're blacklisted. Yes, there is a blacklist. Ashley Ln. you're on thin ice.
Then, the person taking your order will ask what they can get for you. Let loose. Tell 'em exactly what you want. If you've never ordered from us before, we'll try to walk you through it. Some caveats: we can't deliver large pops, a sub on wheat costs $0.50 more, and we won't put lettuce, cucumbers, tomatoes or onions on the side. If you want to have two kinds of soda mixed, we can do that.
After you've said what you want, you'll be given a total, and asked if you want to pay with cash or credit. We can't take checks (unless they are business checks), and if you tell us (at least West. St. Paul) that we used to take them, you're a goddamned liar. If you decide to pay with credit, the person taking your order will tell you when they are ready for your card number and expiration date. You may also be asked if you want to leave a tip for the driver. If you are paying cash, let us know if you need change.
Congratulations, you've just placed an order with Jimmy John's. Now comes the hardest part.
How long should you be waiting for your sandwich? Jimmy John's says that a delivery should take a maximum of 20 minutes (THIS IS NOT A GUARANTEE). On a good day, I can have your order out to you in 5-10 minutes. If it's busy, 30 at the outside. If it's been forty minutes, by all means feel free to call and ask us where your food is. The absolute longest I've ever taken on a delivery is an hour and fifteen minutes (that was the third day I worked delivery, a Saturday, by myself, with six deliveries to make. That person got there order promo'ed. The next time I took a delivery to her it took 7 minutes).
SIDENOTES: 1) We ask you for a phone number for a reason. Don't turn off your cell phone, and then complain when it's been an hour and you don't have your food. PROBLEMS HAPPEN. 2) Although we take fax orders, I highly recommend you DON'T fax in an order. There is a very good chance we won't notice it for a few hours.
Finally, you hear a knocking on your door. Your sandwich has arrived. It's been fifteen minutes since you placed your order, so how much do you tip? Although tipping is not required, a good tipper is remembered. Bad tippers are too. What I recommend/expect/seems to be average is $1 per sandwich, up to four or five dollars. If you are a poor tipper (say a $20+ order and no tip), and a driver has multiple deliveries, you will be moved to the bottom of his list.
Cofession time: drivers do earn commission. It's %4.7 on everything we deliver,which on a slow day, doesn't even cover gas. We also earn less than people who work in-shop.
If you payed with a credit card, we require a signature on credit card slips. We can't leave orders payed for with a credit card on your doorstep. Seeecrets: it doesn't matter who signs the slip, we just need a signature. Nobody checks. We're also supposed to look at your drivers license and credit card. I've only ever done that once, because nobody had a pen.
If you pay with cash, nothing pisses a driver off more than paying with a handful of spare change. Also, if, for example, you place a $12 order and pay with a twenty, tell us how much change you want back. I'm not stupid, and I know that 20-12=8. It's a subtle hint, jackass, that the driver would like a tip. If you need your change, say you need your change back.
After all that, the driver leaves and you rip open your bag, only to find that your sandwich has onions and you're missing your bag of BBQ Jimmy Chips. Please, call us back. Calmly and politely explain the problem. You will likely be given two options: either you can choose to be put on the promo log, in which case the next time you come in or order you can get whatever was screwed up for free. Or you can choose to have the items brought back out to you. If you are polite I will gladly (no sarcasm) bring your stuff back out to you as soon as is humanly possible. Hey, I make mistakes, and I know how frustrating it can be to not get what you want.
If you call back because YOU screwed up your order, and start yelling and screaming at us over the phone, we'll redliver your sandwich to you. However: we will be taking the other sandwich back with us (I don't care that you "already threw it in the trash", you're not getting a free sandwich out of us, unless you are super nice), we will only bring out your new sandwich when we have absolutely nothing else to do ("we were super busy"), and your new sandwich will be thrown as hard as possible against the door of the drivers car.
All in all, there are very few things that will actually, seriously piss me off. Swearing at me because your drunk and can't tell me what apartment you're in, and verbally abusing me or my co-workers is about it. If you do this, you will be blacklisted.
Bon Appetite.
First off, we're not Subway. We don't have soup, we don't have salad, and we can't toast your sub. We have sandwiches, drinks, chips, cookies, and pickles. That's it.
Second, we're not Subway. You tell us what sub you want and what fixins you want, and pay for it first. We don't hold your hand through the sandwich making process, and this is why we can get your sub to you in 15-30 seconds after you place your order.
Third, we're not freakin' Subway. We have three different "bread" choices: 8" French, 7-Grain Wheat, and Lettuce Wrap. We have six different kinds of meat: Vito (salami & capicola), Kick Ass Roast Beef (it actually says "Kick Ass" on the box), Turkey, Ham, Bacon and Tuna. We have only one kind of cheese: provolone. For veggies we have tomato, cucumber, onion, alfalfa sprouts, and cherry peppers. For condiments we have mayo, dijon mustard, vinagrette, and avacado spread.
Having said all that, if you come in and ask for a Chicken Bacon and Ranch sub, I will laugh at you.
PRO TIP: If you purchase day old bread, it's gonna be hard. Hence the name, "Day Old". It's only $0.50. Don't come in and complain about it being too hard, as we won't care, and all the other customers will be laughing at you. If you want fresh bread, pony up and pay for fresh bread.
Fourth, if you order a slim sandwich, it comes with meat and possibly cheese. That's it. The only free things we can give you to go with it are mayo and mustard packets.
SUPER SECRET SANDWICH ALERT!!! Jimmy John's says they have 18 sandwiches. There are 19 on the cash registers. If you're feeling adventurous, order a Slim BLT. Chances are noone will know what the hell you're talking about, unless they're a store manager, as this sandwich isn't taught to regular employees. It's 8" of bread with six slices of bacon stuffed inside. And yes, I have seen someone order this. Once.
After you've ordered your sandwich, approximately 30 seconds later you should have your sandwich. So you go and sit down, open up your sub and discover that something is wrong. Don't freak out, just come up to us, politely and calmly tell us the problem, and we will add/subtract/make your sandwich over again right quick.
Finally, if you choose to eat your sandwich in shop, don't complain to us about the volume of the music. We cant change it (well we can, but corporate sets the volume, and we can get in trouble if we change it). If you call the girl working the counter a "little brat" after she explains this to you, you are a horrible, haggard old bitch.
Lets try a different scenario. It's 9 at night, you've been playing Final Fantasy all day long, and you just don't feel like making yourself something to eat, so you decide to order yourself some food. Here's how to keep your driver happy for excellent service (assuming you get the same driver) in the future, because drivers do remember people.
First off, when you call the store, just tell us why you're calling (order for deliver, order for pickup, need to place a catering order, need to talk to somebody, etc.) If your order is for pickup, you must be ordering a minimum of five sandwiches. If you're calling for a delivery, don't start saying what exactly you want to order right away, because the person you're talking to will need some information first:
Name: just a first name is fine.
Address: We need a street and a number. If an apartment building, we need an apartment number, and a buzz code if it's different than the apartment number (I'm looking at you Ashley Ln.). If it's a business, a business name is helpful, though not necessary. If it's a large business or an office building, tell us where in the building to go.
Phone number: include the area code please. It doesn't matter what number you give us, as long as you can be reached there.
Cross-street: you may be asked for a cross-street, so the driver can narrow down a good route to get to you. Be as accurate as possible. For example, if you live on 2nd Ave. and 6th St., don't say you're cross street is Southview (Kelli, I'm looking in your direction). At this point you may be told that you are out of our delivery area. No we can't go out of the area, even for a big tip. If you want to walk into the area and meet us, we can do that. Also, you may be in a dead zone where no Jimmy Johns deliver to you. Sorry (if we know of one that does, we'll try to let you know).
For those that live on Motor Ave, SSP: screw you all, you're blacklisted. Yes, there is a blacklist. Ashley Ln. you're on thin ice.
Then, the person taking your order will ask what they can get for you. Let loose. Tell 'em exactly what you want. If you've never ordered from us before, we'll try to walk you through it. Some caveats: we can't deliver large pops, a sub on wheat costs $0.50 more, and we won't put lettuce, cucumbers, tomatoes or onions on the side. If you want to have two kinds of soda mixed, we can do that.
After you've said what you want, you'll be given a total, and asked if you want to pay with cash or credit. We can't take checks (unless they are business checks), and if you tell us (at least West. St. Paul) that we used to take them, you're a goddamned liar. If you decide to pay with credit, the person taking your order will tell you when they are ready for your card number and expiration date. You may also be asked if you want to leave a tip for the driver. If you are paying cash, let us know if you need change.
Congratulations, you've just placed an order with Jimmy John's. Now comes the hardest part.
How long should you be waiting for your sandwich? Jimmy John's says that a delivery should take a maximum of 20 minutes (THIS IS NOT A GUARANTEE). On a good day, I can have your order out to you in 5-10 minutes. If it's busy, 30 at the outside. If it's been forty minutes, by all means feel free to call and ask us where your food is. The absolute longest I've ever taken on a delivery is an hour and fifteen minutes (that was the third day I worked delivery, a Saturday, by myself, with six deliveries to make. That person got there order promo'ed. The next time I took a delivery to her it took 7 minutes).
SIDENOTES: 1) We ask you for a phone number for a reason. Don't turn off your cell phone, and then complain when it's been an hour and you don't have your food. PROBLEMS HAPPEN. 2) Although we take fax orders, I highly recommend you DON'T fax in an order. There is a very good chance we won't notice it for a few hours.
Finally, you hear a knocking on your door. Your sandwich has arrived. It's been fifteen minutes since you placed your order, so how much do you tip? Although tipping is not required, a good tipper is remembered. Bad tippers are too. What I recommend/expect/seems to be average is $1 per sandwich, up to four or five dollars. If you are a poor tipper (say a $20+ order and no tip), and a driver has multiple deliveries, you will be moved to the bottom of his list.
Cofession time: drivers do earn commission. It's %4.7 on everything we deliver,which on a slow day, doesn't even cover gas. We also earn less than people who work in-shop.
If you payed with a credit card, we require a signature on credit card slips. We can't leave orders payed for with a credit card on your doorstep. Seeecrets: it doesn't matter who signs the slip, we just need a signature. Nobody checks. We're also supposed to look at your drivers license and credit card. I've only ever done that once, because nobody had a pen.
If you pay with cash, nothing pisses a driver off more than paying with a handful of spare change. Also, if, for example, you place a $12 order and pay with a twenty, tell us how much change you want back. I'm not stupid, and I know that 20-12=8. It's a subtle hint, jackass, that the driver would like a tip. If you need your change, say you need your change back.
After all that, the driver leaves and you rip open your bag, only to find that your sandwich has onions and you're missing your bag of BBQ Jimmy Chips. Please, call us back. Calmly and politely explain the problem. You will likely be given two options: either you can choose to be put on the promo log, in which case the next time you come in or order you can get whatever was screwed up for free. Or you can choose to have the items brought back out to you. If you are polite I will gladly (no sarcasm) bring your stuff back out to you as soon as is humanly possible. Hey, I make mistakes, and I know how frustrating it can be to not get what you want.
If you call back because YOU screwed up your order, and start yelling and screaming at us over the phone, we'll redliver your sandwich to you. However: we will be taking the other sandwich back with us (I don't care that you "already threw it in the trash", you're not getting a free sandwich out of us, unless you are super nice), we will only bring out your new sandwich when we have absolutely nothing else to do ("we were super busy"), and your new sandwich will be thrown as hard as possible against the door of the drivers car.
All in all, there are very few things that will actually, seriously piss me off. Swearing at me because your drunk and can't tell me what apartment you're in, and verbally abusing me or my co-workers is about it. If you do this, you will be blacklisted.
Bon Appetite.
posted by AP at 10:20 PM
109 Comments:
How should I handle it when I order some food for myself and a co-worker, and the staff at Jimmy Johns (specifically Grand Ave) are to baked to remember taking the order and it never makes it to me?
Wow... 4.7%? That's not quite a quarter per sandwich! I <3 Jimmy Johns, order a few times a week on a busy week or when I'm on call at work and can't leave for lunch. When I order at work, I always make sure to order just before or just after the lunch rush, and it's like clockwork. I can step up to the reception area 5 minutes after I place the online order and BAM! I walk in there the same time as the driver usually. At home, it takes a lot longer, but the store is nearly 5 miles from my house. It's still way quicker to order than to drive out to the store, go through drive-thru and then drive home. I always chat with the drivers if they're not in a rush, and always tip good ($2 on a 1-sandwich order is the least I'll tip, even if it took a LONG time to get here). You guys have to pay for gas and wear and tear on the cars, and we all know Jimmy Johns doesn't really pay y'all for that. Keep up the good work, love you guys!
Jesus Christ buddy take a break. You'll be playing russian roulette by yourself just for fun if you keep it up.
20 sandwiches - I ordered a JJ Gargantuan one and the clerk asked if I wanted a Noah's Ark instead - which is a JJ Gargantuan w/ double the meat - Sandwich took forever to eat but so worth it.
fuck you, jimmy johns sucks and so do you for being such a tool and working there, the volume is set by corporate, be a man and fucking satisfy your customers for once
Your blog made me laugh! I was searching the internet to see how long a Jimmy John's delivery should actually take and came across this blog and was humored by it. Your perspective was funny and I enjoyed it. Our JJ's is fabulously fast when you order from their counter but deliveries are extremely slow. Our business is only a couple of miles away at best but everytime we order it takes at least an hour to get our food. Thanks for sharing your perspective and for making me laugh today.
Well, I believe this writer actually said what all foodservice employees should be able to say to any customer. The world has rules and cultural expectations, and if you, as a "customer" cannot abide by them (and act like everybody owes you), then stay home and stay alone. I love this posting! I may "share" it on Facebook!
One more protip for customers:
If you live in an apartment complex that requires a code to open the exit gate, please provide that code to your driver. He needs to get back to the store.
Not all JJ's drivers earn commission.... a VERY important point. I work in Atlanta and get 0% commission and below minimum wage. It's up to me to bike or drive fast enough to make more money than the other guys. Hell, my store has eleven delivery drivers during lunch rush...
Dear anonymous ^^, you're an idiot. Jimmy Johns is godly.
You sound like a powerful, respected, successful person. Just kidding. You work at Jimmy John's. If you weren't prepared to be someone's bitch, maybe get a job where it isn't the actual job description. You have a job because you are there to SERVE the customer's needs. Tool.
Wow, you're a tool. I placed an order with the same jimmy johns I've been using for over a year now. I tip very well! and this time the "manager" informed me he couldn't deliver to me because we were outside of limits. The "limit" funny thing is is only 1/5th of a mile from my home. So I believe he was lying to me just to not have to deliver. So you know what? Fuck you guys, and you're pathetic for even thinking you're important by writing this. Get a better job and then have something to bitch about. I'm a military member, talk about stuff to bitch about, people like you that's a start for me. Good job guy on being a moron.
Someone takes his sammich making VERY seriously.
How sad.
It's good service jackass... The main way to make money in just about any business... Think those corporate giants made so much money off selling things to people that hate them? Probably not
I seriously enjoyed reading this post! I don't work at JJ, but I worked at restaurants in high school and I can understand what you're going through. It's nice to have a blog to refer to so I don't make a mistake as a customer to ANOTHER HUMAN BEING so they're day can go by a little bit better because one customer was polite. Thanks for posting this, it helps us all think about becoming a little bit more respectful and understanding when it comes to ordering. I mean, JJ IS ridiculously fast!
To those "anonymous" jerks who posted comments on your blog... face the internet like a man and don't go "ANON" when making ridiculous comments. There's a reason why you put anon instead of you're actual name.
Ha-ha!!
Clearly you two haven't had any service experience. 99% of people are reasonable to deliver to, most of them love JJs and all our drivers.
The majority of shit was aimed at the 1% of people - those 1% that take up 30% of your time and 100% of your negative thoughts.... at least that is how I perceived this.
So, to you two assholes who probably tip $0.25 on a 3 sandwich order, who tell me a cookie is molded when it is clearly just still frozen, who give me 4 phone numbers on the receipt and get pissed when I just ask reception for the person instead of calling them directly.
No, until you've worked service you don't understand the level of stupidity in these 1% of asswipes.
As a big-city JJ's bicycle deliverer, I'm with you 100%
...except slims do NOT get free condiments - that's a big no-no.
I liked it. At least you were HONEST! Lol.
FUCK YOU HATERS. jimmy johns is awesome. I appreciate every employee that has a part in getting my delicious subs. it's always super speedy as well. so to the author thank you for all your hard work. to the commentators, go fuck yourself.
The mean people posted anonymously so you couldn't find them. X)
Nice post :) I started worked at JJ's a few weeks ago.~ I feel prettymuch the same about everything here.
I'm sorry people can be so hateful and rude. In ten years I have never had one single issue @ jjs. And I eat there at least several times a month at many different locations.
Thats the good thing about jimmy johns though. The customer is USUALLY right. But we have our own way of doing things, i'm sorry if you expect silence while eating your sandwich. Thats rediculous. Just get in and gtfo.
Hey hes completely right. Im a delivery driver and I make bank and have a great time. JJ is really a gift to mankind.
Wow, you all are ass holes. I worked at Jimmy Johns for 6 months before I could find somewhere else to work. There isn't a single person that actually WANTS to be working there. It sucks. I was even sexually harassed by a corporate rep, but couldn't do anything about it because I had bills to pay. It's people like you all that cause posts like this. You feel entitled to whatever you want just because it's "our job to serve you." While that may be the case, it's not our job to take verbal abuse from every entitled ass-hole that wants a sandwhich(and wants it RIGHT NOW). We don't get paid enough to give a shit about your food. We're nice so that we'll get better tips (us drivers make LESS than min. wage), and if you tip us well, we really are grateful. So shut up and show some respect to the people who decide if there is spit in your food or not.
sarcasm is fine along with little jokes but this was just inexplicably rude.
Apparently some people dont get the rules of jimmy johns or the fact that people in retail or fast food are not slaves nor servants.
THis is fucking stupid cause everything you said jimmy johns "doesnt do" they fucking do. get of your got damn high horse.
I love how people think its okay to treat people like trash because they make more money. No one who delivers any food is your "bitch". Most people I know who are delivering are paying their way through college. Have some goddamn respect for the service industry.
I enjoyed this. Thank you. Also: I think that jimmy johns & subway are very different. You guys are more vegan and vegitarian oriented. And fresh. Subway doesn't really seem fresh. But thank you! My food is fantastic. :)
Wow! I worked in the food industry for many years most of those years I was a gm and an owner of Subway.. yes, not Jimmy John's but I still know what I'm talking about. If I had a jerk of an employee like yourself you would be put in your place and out on your ass. You obviously have never been in a managerial positron or you would know this kind of attitude gets you no where. probably why you are only a less than minimum wage employee.
Posting as anonymous and talking shit. That's pretty bad ass bro. Enjoy subway.
Fuck this last comment ^
Working for a restaurant doesn't make you someone's bitch, and anyone who thinks it does should get shit in their sandwich. Delivery drivers and sandwich makers are as human as anyone else, and will reciprocate respect if they receive it. As someone who has worked in the service industry, let me tell you, 99% of all servers genuinely want to do a good job, and satisfy their customers. The main cause of problems with orders is the snooty, entitled customer, who thinks their 6.25 buys them a sandwich and the privilege to treat their server like shit.
FUCK YEA. Those of you who commented and said anything bad, fuck you. Jimmy Johns is bomb and fast. You got a problem then as Jimmy John would say fuck off we don't need your business anyway bitch.
Note to the blogger: Well done. I worked at JJ and this all sounds perfect to me!
I hate working food service. We used to sell 16 pieces of chicken at a deli for only 9 bucks. Had a woman call in and say the chicken was raw. It wasn't, I still had some from that same batch in the hot box, cooked perfectly. They made me give her new chicken and when asked where the old chicken was she said "I gave it to my dogs" yeah, liar.
I work at jimmy johns and this is the most accurate funniest shit ive seen. Thanks for the laugh.
You cut bread in half and put toppings on it for a living. If you do not wish to deal with drunks and idiots, you should find a career where the demographic can perform these tasks themselves.
Thank you so much for writing this! It is so true! (This opinion was shared with all of my fellow co-workers.) Just because we make minimum wage while working in the customer service business is not an excuse for total and complete lapses in common sense and human decency on the customer's part. Yeah, it sucks that you had a horrible day. And yeah, we serve as your almost-loyal bitches. But Taking it out on me is amusing at best, and won't actually solve your problems. Next time you feel inclined to do so anyways, please remember that WE MAKE THE FOOD THAT YOU INTEND TO CONSUME. :)
Amazing. Just amazing.
Oh my god those comments.
This was a good blog post. Thank you for writing it.
You sound like a complete corporate tool. Jimmy John's is the grossest most pretentious sandwich shack around. I would rather go to Subway any day of the week.
Haha, this is pretty funny. I have been waiting for 45 minutes though.. kind of disappointed. But hey, The #10 is worth the wait I guess..
Half the people that come in won't read or if did would probably not know how most can't even read a simple fucking menu
I recently started working at jimmy johns and i gotta say.. i love it.. we are awesome.. and by we i mean my store.. not all jimmy johns are the same just like not all subways, mcdonald, taco bell, panda express, etc. are all gonna be the same.. but either way i love my store..
we do our best to satisfy our customer but we have a list of who is important.. first is us and THEN the customer.. because, i mean how would you feel if you lost respect from someone you work with over losing respect to someone you might only see once in your lifetime.
if something goes wrong with a sandwich either in shop or on the delivery we will fix it or give you a brand new sandwich the way YOU want it. if its a delivery we mess up then we even go back fix your sandwich and even give you a free sub card to show our appreciation for your patience.
but i mean yeah you gotta tell us whats wrong with your sandwich or other wise we're gonna think that you actually enjoy it..
i mean this is what we do at my store...
1) if its lunch time (11-1) you get greeted by like 7-12 people at a time.. like everybody turns around and says "whats up""how you doing?""howdy""hows it going man?" just a bunch of friendly salutations
2)you go to the register and tell them what you want what you wanna add what you want to remove and we will repeat it so that everyone in the kitchen can hear it and just repeat and repeat so that we make it right.. we do our best not to mess up
3) you get what you want you go sit down and eat, listen to some jimmmy tunes and just chill basically.. something wrong, you tell us and we make it better.. other wise you just enjoy the company you're in.
if you ask for a delivery this is how we do it..
1) you call, we say whats up?, and get all your info. (phone number, name address, (suit number or apt. number if needed), get all the information we need to get to you basically
2) you tell us what you want, don't want, the whole shebang, pay by cash or credit and then we take it to you.
3)sandwiches are made in under 30 seconds, we prepare everything you asked for (soda, pickle, chips, cookie, sandwich, etc.) and then we run, run to our car, drive to ur place, run to the door, and hand it to you in 10 min. or less, if we take longer usually its because the guy's lost or the directions were written wrong.. (notice i said written wrong? yeah that happens we're humans and we all make mistakes deal with it) if we do take really long, which rarely happens, we do give out free sub cards. if we forgot something that they ordered or give them the wrong food whatever we apologize and give them free food, sometimes we even give it on the house and we pay for it just because we're that awesome.
I recently started working at jimmy johns and i gotta say.. i love it.. we are awesome.. and by we i mean my store.. not all jimmy johns are the same just like not all subways, mcdonald, taco bell, panda express, etc. are all gonna be the same.. but either way i love my store..
we do our best to satisfy our customer but we have a list of who is important.. first is us and THEN the customer.. because, i mean how would you feel if you lost respect from someone you work with over losing respect to someone you might only see once in your lifetime.
if something goes wrong with a sandwich either in shop or on the delivery we will fix it or give you a brand new sandwich the way YOU want it. if its a delivery we mess up then we even go back fix your sandwich and even give you a free sub card to show our appreciation for your patience.
but i mean yeah you gotta tell us whats wrong with your sandwich or other wise we're gonna think that you actually enjoy it..
i mean this is what we do at my store...
1) if its lunch time (11-1) you get greeted by like 7-12 people at a time.. like everybody turns around and says "whats up""how you doing?""howdy""hows it going man?" just a bunch of friendly salutations
2)you go to the register and tell them what you want what you wanna add what you want to remove and we will repeat it so that everyone in the kitchen can hear it and just repeat and repeat so that we make it right.. we do our best not to mess up
3) you get what you want you go sit down and eat, listen to some jimmmy tunes and just chill basically.. something wrong, you tell us and we make it better.. other wise you just enjoy the company you're in.
if you ask for a delivery this is how we do it..
1) you call, we say whats up?, and get all your info. (phone number, name address, (suit number or apt. number if needed), get all the information we need to get to you basically
2) you tell us what you want, don't want, the whole shebang, pay by cash or credit and then we take it to you.
3)sandwiches are made in under 30 seconds, we prepare everything you asked for (soda, pickle, chips, cookie, sandwich, etc.) and then we run, run to our car, drive to ur place, run to the door, and hand it to you in 10 min. or less, if we take longer usually its because the guy's lost or the directions were written wrong.. (notice i said written wrong? yeah that happens we're humans and we all make mistakes deal with it) if we do take really long, which rarely happens, we do give out free sub cards. if we forgot something that they ordered or give them the wrong food whatever we apologize and give them free food, sometimes we even give it on the house and we pay for it just because we're that awesome.
Your attitude is rude and not customer service based. I'm sure Jimmy John (or whoever the founder is) did not have you in mind for a model employee.
4.7% "commission" is completely based on the franchise, and there's no guarantee that even if the franchise is charging the customer for it the driver is getting it.
That said, tips for a driver who can stand up to lunch rush (or dinner rush, or bar rush, etc) make up for it entirely. Meaning, drivers who worked lunch in my shop got the equivalent of $15/hr, half of which they weren't paying taxes on.
First off, you're right. Jimmy John's is not Subway. Subway actually tastes good and offers variety which is pretty much the only thing required in the sandwich game. Second, your employees suck. I ordered my first time and it took an hour for them to deliver one cold sandwich. Also expensive for no reason.
I love this. I work at jjs and this sums up what I wish I could say to those douchebag customers. I work in carmel indiana and that's basically all that lives here are assholes. So thank you
Most of it is true, some of it is not. I'm a JJ driver, and we do not get a 4.7% commission. We get tips and hourly, that's it. I don't mind a bunch of change, as long as there is a tip in it. What DOES piss me off is if I bring the food to you and get nothing for my time and effort. You tip a waiter to bring food to your table in a restaurant, why not someone who brings food TO YOUR HOUSE?
I will have to look into the blt slim and the Noahs Ark. We have no minimum order for pickup - you can order 1 or 100. If you order 100, you have to let us know a ways in advance.
Sprouts are no longer offered. Peppers are now free, but cucumbers will be optional on the Turkey Tom soon, so be prepared.
And there's a reason you don't know how to correctly use the word your.
hahaha by the time it took me to read not even half of this my delivery was here and by the time i finished reding it my sb was gone :3
On the Jimmy John's menu there's 1-6, Blt, 7-17 and Garg. So that's 19 right there. We also train workers on slim bacon. Thats 20 sandwiches. Slim bacon only has 5 strips of bacon too. We had a Dubagutbasta aka Chuck Norris. Store radio volume is not set by corporate either.. if a customer asks for you to turn it down we by corporate are not suppose to. 85 percent of my stores deliveries are out the door in 4 and our maximum delivery time is about 15 minutes if we are busy. The awesome possum sounds like a cool sandwich name though. Jimmy John's 4 life
Fuck and A
No. You are fuckin badass. BRO!
$6.25 buys my sandwich every time
Note to you: Goooo fuck yourself!
Subway is homosexual food for someone like you, homo.
Probably already said, but as a Jimmy John's employee, we are taught the Slim BLT (5 slices of bacon). It's part of the test. True, it's not on the menu, but anyone who's been there about a month, will know what a Slim BLT is.
You should update this (you're the top result on google for a secret menu)
Cofession time: drivers do earn commission. It's %4.7 on everything we deliver,which on a slow day, doesn't even cover gas. We also earn less than people who work in-shop.
**Drivers no longer get commission, they keep all tips. They are paid equal to in-shop employees. Still not reimbursed for gas, BUT we can write it off on our taxes if we keep track of our daily mileage making deliveries.
If your order is for pickup, you must be ordering a minimum of five sandwiches
**You only need one sandwich now.
Also, we don't do faxed orders, e-mail orders and phone orders.
You can also come in and tell us you need an upcoming order for delivery or pick-up.
Buttsex
"Having said all that, if you come in and ask for a Chicken Bacon and Ranch sub, I will laugh at you."
Oh please. A snobby minimum-wage sandwich maker? Fuck off and make my sandwich dipshit.
Hahaha. You're correct.
Nobody is forcing you to work there. Go out, like an adult, and find a different job if you hate it so much. It's the service industry, the customer *is* always right. If a company has individuals working for it that may be immature enough to spit in food, they need to up their employee expectations and fire the self-righteous, entitled little shits.
Can't handle your Jimmy John's job? There are plenty of migrant workers who'd be alright with doing your job instead. And I bet they wouldn't bitch.
Check your first world attitude at the door. Privileged kids. Jeesh.
Alternately, Jimmy John's has recently come under fire for not paying employees for their time, forcing them to work unpaid overtime, etc. This is a much more serious issue than bad tippers or obnoxious customers. Maybe get in touch with a union rep and do some actual meaningful bitching.
Go to subway. They don't smoke pot there.
Who would want to be a manager? A good half of the reason customer service employees are treated as poorly as they are is because people with your type of attitude do nothing to stop it. You let these "customers" demean and degrade your employees because their dollar is worth more to you than your employees pride or your own self respect. Maybe it's time you looked at things from that "jerks" point of view. Trust me there's only so many times a person can be kicked in the teeth before that "customers always right" attitude fades, especially when you know that managers such as the proclaimed above will always side with the customer no matter who's right or wrong, taking away any voice or self respect you may have had in your position. Welcome to the other half of it buddy, there's a lot of us "jerks" out there!
you have a job making sandwiches - make them right and drop the snotty attitude - lame sandwich maker.
all these "anonymous" calling him a tool is obviously the same guy hiding behind the lack of an identity. Oh and claiming your military cool bro alot of us are, it just always seems to be air force trying to act like a badass on the internet.... tool...
But they literally don't have the items to make that. So no. Lmao.
I worked at jimmy johns for a long time as well, and it is really nothing new to me to see some of these comments. And that guy who's pissed at the delivery range, no its not an excuse. That was probably because once a guy delivered to you without realizing you were outside the range, and your address stuck there to your name, so people just kept delivering to you. But a lot of times if they ask your cross streets before getting your name, that means they will know you're outside. Get over it though, I mean if we extended the delivery range just a little for you, we would have to do it for others too.
And no, subways meat and veggies are NOT fresh. They do not slice it themselves. It comes pre cut and processed. The bread is gross too. Jimmy johns is 100% as fresh as you can get. Our manager was once a manager at subway as well, and told us some horror stories that make me never wanna eat at subway again. JJ is much cleaner and more fresh and delicious.
I work at Jimmy Johns, and have been a year and a half. First off, most of these comments are extremely rude (When's the last time you've been insulted and screamed at? Ok, now people are telling you that its ok for people to do that to you, and its because of your job and you just have to put up with it because you should "get a career". Excuse me, wheres the nearest career for a 17 year old?) and this article is majorly true.
Just because i'm doing a menial job considered in the business world as a 17 year old, I dont appreciate how I feel like people treat me less as a human because they simply have better jobs. Fuck all of you, its to pay the bills, not because we want to slave away for your laziness at not being able to fucking walk 1/5 of a mile to your local JJs. If you cuss at us over the phone, we are told to hang up on you. If you insult us, we can kick you out of our store. We have no room in our business for those who harass us, and we are not scared to lose your business in doing so. Please treat us with respect, understand that situations can go bad, ESPECIALLY in food business, and we will try to get to you as soon as possible.
"Having said all that, if you come in and ask for a Chicken Bacon and Ranch sub, I will laugh at you."
Oh please. A snobby minimum-wage sandwich maker? Fuck off and make my sandwich dipshit
The only dipshit here is you. JJ's doesn't serve a chicken bacon ranch sub because it doesn't serve those kind of sandwiches. The whole premise to JJ's is to get in, get your sandwiches made and get out.
You want a chicken ranch sandwich? Be prepared to wait. You want to wait for your sandwiches? Then don't order at Jimmy John's. Sogway... err, I mean Subway would be more than happy to help you. Just be prepared to wait 20 minutes in line.
But I don't think you're prepared to do that. You sound like a snobby little asshole.
If you are "positive" that you are in range, you could go into the store and check the limits for yourself. Maybe that manager made a mistake. They rarely would turn down an order. Corporate comes in and sets our delivery range, if we've delivered to you before, and then we can't, it's because they found out and counted off points for our test. Jimmy John's corporate is very, very strict. At least we try to follow rules as best as we can.
I love jimmy johns but will never eat there. Your delivery driver told my girlfriend that we were to far away to deliver and he would meet her a block away at a gas station. A BLOCK AWAY. Thanks but no thanks. Now i call and have them go to the gas station and I dont show up. HAHA. Never gets old.
Jimmy John's BLT's are so good..just wished they added more than two tiny slices of tomotoes.
You MUST be a driver by how much you complain in this article. Idk what a "cofession" time is, but I have worked for two separately owned JJ's in my my day, and the the drivers made just as much as the in-shoppers + tips. If anything, I feel some of the in-shoppers shoulda have earned some of your tips because In both the stores I worked at, they did all the work. Drivers would sometime MAYBE get the drinks ready but other than that it was constant bitching. "My gas, my tires, it's cold out, it's hot, It's raining" no one forced you to apply as a driver so man the FUKK up and graduate already if you don't like it, Nancy Boy.
Life must be rough making sandwiches.
Lashing out at people just looking for a sandwich to order is great business.
You're gonna go far.
Wow, you must run a really crappy store if only managers know what a slim bacon is. I HAD to know ALL of the subs before my manager hired me. Also, it may be interesting to note for some customers, our slim six is only two portions of cheese with no avocado. That's what we get whined at about the most.
hahaha"Subway tastes good" subway is shit tier m8, you think it's good because it's loaded up with just as much salt, sugar and preservatives McDonalds. keep talkin shit goyim
Jimmy johns is a great sub sandwiche shop and last night was my 1st experience great job
You're taking yourself way to seriously...
Totally agree
Jimmy John's does suck. They suck so bad they add clauses to your employment terms preventing you from working at a competeing franchise for up to a year.
Also the store is decorated with propoganda for the employees. What the hell is up with that?
You are a corporate tool. Hopefully one day you will come to see that.
-Ex jj employee
I work at a JJ's and I love this article. I'm a driver and an in shopper and have been for over a year now. I personally love my job and so do all of my other co workers. Yeah, I make sandwiches for a living, and I don't get paid shit. So, don't expect the employees to give a shit about your sandwich. We do everything we can for you, but it's still run by corporate. We can't deliver to you even if you are "like right down the street", we won't put "just one tomato" on your slim, no you're not getting a free sandwich because we messed up the first one but you were "so hungry that you already ate it". No one will ever understand how seriously you can take the speed of making a sandwich until it's the one thing you do all day. Keep on keepin on, dude!
just 11? we run 12-18
I pay my drivers 10.50 an hour plus tips and 4% commission on delivery sales
Here's the thing. You work at Jimmy Johns. Grow up. Get off your high horse. Simply because you're not Subway doesn't mean that anyone respects you. You make sandwiches. Shut up and make sandwiches. Complain to your coworkers behind closed doors and if a customer is pissed, deal with it. That's your job. And if you don't get a tip as a delivery driver, then talk to corporate and add a delivery fee. Once again. Grow up. You make sandwiches. Anyone could do your job.
I own a company that manufacturers machine tools we have customers around the world, I love to eat JJ's when i am in the states and there is one close to where i am working. Basically what you were saying is treat people with respect and kindness, the other people that have commented on here talking about not have a grownup job are not thinking, because even if you are a chemical engineer, there is someone who makes triple what you do, and could tell you to go get a real job! I sold 54 million dollars worth of equipment this year, and I am not any better than the guy who scrubbed the floors in the 24hr book store last nigh, we are all necessary in this big world, and we can all show each other respect and kindness if we choose to, so I enjoyed reading your rant, but remember there are two sides to the coin
I own a company that manufacturers machine tools we have customers around the world, I love to eat JJ's when i am in the states and there is one close to where i am working. Basically what you were saying is treat people with respect and kindness, the other people that have commented on here talking about not have a grownup job are not thinking, because even if you are a chemical engineer, there is someone who makes triple what you do, and could tell you to go get a real job! I sold 54 million dollars worth of equipment this year, and I am not any better than the guy who scrubbed the floors in the 24hr book store last nigh, we are all necessary in this big world, and we can all show each other respect and kindness if we choose to, so I enjoyed reading your rant, but remember there are two sides to the coin
Fuck you and this gay ass company who the fuck you think you are. Did you have a dick up your ass while you wrote this blog? Stop being a lil bitch and lower the fucking volume be a man. Who the fuck needs these gay ass subs you wrote this as if we needed it in order to survive as humans in this planet. No wonder subway is a more profitable company. Bitch ass motherfucker.
Customers pay your salary, Jr.
You seem to think that's so easy, but as a jimmy johns worker being paid minimum wage(and our store doesn't pay us that 4.7%) we do as we are told. Or maybe you'd like a bunch of write ups then get fired from your job. Would you like that? Because it does happen. Jimmy the owner is an asshole, but we don't make the rules, and we do what we are paid to do, which doesn't even cover the bills.
You think customers at a restaurant is bad? Try working in a pharmacy where you're being cussed out by every other customer.
One customer cussed me out for about 45 mins because their co-pay was $0.05 and they claimed they shouldn't be paying anything. Also, the customers that use their credit cards on a $0.01 co-pay, I mean, there's always pennies lying around.
What about the customers complaining that their medications are not ready on time when we're under-staffed and over-run with customers so much, everyone's on register and no one is filling prescriptions.
Also, we have HUGE signs pointing to where you drop-off and pick-up prescriptions, but every other customer seems to go to the wrong one, then you get cussed out by the customer because they think they should be able to drop-off or pick-up prescriptions at any window they want even if that window is not set up for what they need.
None of y'all on here get any pussy, get a life..
That's the beauty of the internet, you shit-stain, he's entitled to bitch/blog about whatever his heart desires, as you are entitled to reply to said blog with an ignorant douchey comment! He should complain behind closed doors but you can complain about his complaints and that's cool? Fucking self entitled asshats, taking over the world one blog at a time......I think you're the one who needs to "grow up". Don't like what he has to say?! There's a little X in the upper right hand corner....fucking click it and move on!! Holy shit!! Some of you posters are probably close to walking on water now too, right??!!!
You are a horrible haggard old bitch
You're a shitbag who should always have his food spit in. Self-righteous, entitled prick.
I am certainly glad I read this before visiting the new Jimmy John's that is opening here. I won't bother. If I want a cold sandwich I'll stay home. Rather have Subway.
I would think if Jimmy John's corporate knew what was said here, they would be trying to take it down. I seriously don't think they treat or talk to their customers in this fashion. I don't know what kind of customers JJ's draws or what kind of employees they have? As long as there are civilized human beings working there and they act like civilized human beings they will get treated like civilized human beings. Get the message? Are you a civilized human being?
Now, I didn't have to use one cuss word to get my point across.
Thank you.
Damn...mine has 4 driver
This was very helpful! Thank you
I'm glad that I need some help here.
Having worked in customer service, the customer IS NOT always right. Some people just find things to complain about because it's their personality. If you've never been in customer service you really have no idea. Also, why are so many people judging jj employees/ restaurant employees? It is a real job, it may not be a glamorous job but if it wasn't for the people who worked there you'd have to cook breakfast,lunch and dinner all the time instead of having the option of being served. Stop being assholes!
Chicken and ranch sub is coming soon!
In Minnesota it's called the double gut buster!
Yup
Tellin it like it is.... Loved the blog post!
Always tip well, as you depend on the people that depend on tips... And no one wants to eat a sandwich delivered by someone that is pissed off...
I just finished a super-messy lulu ordered with extra mess... poured about a tablespoon of black pepper on it (don's ask me why... something about the mix of turkey, bacon, avocado and dressing just screams to be drowned in black pepper)...
Now I don't feel like working any more... perhaps I'll order another sandwich...
Bigtexun
I've never had jimmy johns but ur a bicht
I've never had jimmy johns but ur a bicht
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